1. Introduction
Kubeletto ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud deployment platform.
2. Information We Collect
Personal Information
- Name and email address
- Account credentials
- Payment information (via our payment provider)
- GitHub account info
Usage Information
- Application deployment logs
- Service usage metrics
- IP address and browser info
- Device information
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process your transactions and subscriptions
- Send you service-related communications
- Respond to your inquiries and support requests
- Improve our services and user experience
- Detect and prevent fraud or abuse
4. Payment Processing
Secure Payment Processing
Your payment information is collected and processed directly by our authorized payment provider in Indonesian Rupiah (IDR), in accordance with their privacy policy and security standards. We do not store your complete credit card or bank account details on our servers.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
6. Data Retention
We retain different categories of data for varying periods, optimized for active debugging, compliance, and abuse prevention:
- Account Profile & Preferences: Retained for the active lifetime of your account. Upon account deletion, profile data is removed or anonymized within 30 days.
- Runtime & Build Logs: Advertised customer visibility is 24 hours. Raw logs are retained for a maximum of 3 days (72 hours) to facilitate troubleshooting of weekend deployments before being purged.
- Usage Metrics: Aggregated CPU, memory, and performance metrics are retained for 3 days.
- Security & Audit Logs: Access logs, configuration changes, and audit event logs are retained for 365 days to ensure compliance and trace security events.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
8. Third-Party Services
We may share your information with third-party service providers who assist us in operating our platform, including:
- Cloud infrastructure providers
- Third-party payment processors
- Product and website analytics (PostHog)
- Email service providers
9. Analytics & Session Recording
We use PostHog to understand how our website and console are used so we can improve the product. This includes page views, feature usage, and aggregated performance data. Analytics requests are routed through our own domain.
In the authenticated console, we may also record product sessions (with all form inputs masked) to diagnose issues and improve usability. We configure PostHog to strip sensitive fields — such as email addresses, passwords, environment variable values, repository details, and logs — before events are stored.
On our public website, analytics are only enabled after you accept cookies via our consent banner. Analytics within the authenticated console are used as a necessary part of operating and improving the service.
10. Cookies
We use cookies and similar technologies for authentication, security, and analytics. On our public website you can accept or decline analytics cookies through our consent banner, and you can control cookie preferences through your browser settings at any time.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Address: Jakarta, Indonesia